The training sessions cover several topics that I can summarize as follows:
Communication and empathy
Engaging with the public, being able to welcome, direct and inform different target audiences.
Representing the organization for which you work, providing the quality of service needed for customer loyalty and the creation of new business opportunities.
Complaint management: customers and situations can become difficult and put us to the test. Learning how to give our best, even under the most difficult scenarios.
Style and posture
The elegant look is an important business card.